Observe and report is the primary mission of security officers. Reporting or communication is a primary topic in security training. Moving to a higher level of skill the advanced security officer has to be an excellent communicator. The concept of customer service is a term that implies helping people. Security organizations who have good customer service and ethics are successful.
Private security fits into the big picture. Standardization is helpful in communicating and taking action. The Five Mission Areas of Federal Emergency Management Administration- FEMA are a national level concept in responding to emergencies. At a large or individual level the Five Mission Areas help us visualize how to respond to a dangerous situation. It is also likely that a security officer will be involved in a situation where government responders are involved. All security professionals should have a knowledge of Federal Government concepts in security and safety.
Teamwork is the key to safety. To get teamwork the group has to be developed. The group has to care that security is important and be willing to work at it. The Four Step Security Training Management Process is what has to be done in order to have the teamwork needed to respond to emergencies. Managers and supervisors have to make sure that this process is followed to have coordinated and safe response. Security officers and employees need to participate and assist their managers and supervisors in developing a team response to danger.
The ethics reviewed in this lesson provide concepts for success on and off duty.
Security officers have to follow their policies and emergency plans. At all times physical safety is the most important thing. You or others getting injured or killed can not be allowed to happen. In our basic courses we cover actions that can lead to injury or death.
Physical Control is a unique term used by our company to identify a wide variety of different skills. "Unarmed" self defense, defensive tactics( commonly called in police terminology) and safety skills,such as;lifting heavy objects,climbing stairs walking, moving the injured, moving on unsafe ground( like ice covered sidewalks). Youth and special needs safety training encompasses safety training for special groups of people who have unique needs or interaction requirements.
Included in this lesson are weapon manuals for your review. The purpose in providing these manual is for you to practice studying and researching about weapons.
The Use of Force by a security officer should be primary controlled through organization policy. The information provided is an overview and not legal advice or a substitute for policy and supervision.